Please Note: First Nations Health Consortium does not make file approval or denials. Indigenous Services Canada Alberta regional office is responsible for application decisions in Alberta.
Jordan's Principle Payments and Reimbursement in Alberta
On June 1, 2019, Indigenous Services Canada (ISC) transferred partial responsibility to the First Nations Health Consortium (FNHC) as a pilot project, to administer individual ISC approved payments under Jordan’s Principle, Alberta Region. As a result, FNHC implemented the Service Access Resolution Fund (SARF), which ensures the expedited delivery of services and provides ongoing and post-approval support to families accessing products and services through Jordan’s Principle.
These wrap-around services include reaching out to families to confirm if services have been received, informing clients and vendors when approvals are close to completion, and the ability to provide guidance to families and service providers.
Once a Jordan’s Principle application has been reviewed by Indigenous Services Canada, the decision will be relayed to the assigned Regional Service Coordinator and the SARF department for payment processing.
Payment and Reimbursement Process
Individual payments approved by ISC are processed by either cheque, direct deposit and/or credit card, and are processed when all required forms related to payment are received by FNHC SARF Department.
Group Request payments are processed by the Alberta Region Jordan’s Principle Team.
1. ISC emails the FNHC SARF Department with Approval of Jordan’s Principle application(s).
2. FNHC SARF Department creates a file and gathers additional documentation required for the payment process, by emailing Vendor/Client attaching the required forms:
Direct Deposit Form & Financial Privacy Consent Form – Must be completed by the vendor or parent/guardian in order to have any payments processed.
Reimbursement Form – Reimbursements are processed based on actual receipts provided from the client, and clients are reimbursed only for the specific items indicated in the approval email from Jordan’s Principle.
Confirmation of Product or Service Received Form – Provided when items are shipped to children/youth.
All completed forms are returned to FNHC by one of the following:
Fax: (780) 784-8842
Email: [email protected]
Mail:
- First Nations Health Consortium
- Attn: SARF Department
- 17015 – 105 Avenue NW
- Edmonton, Alberta T5S 1M5
3. Vendors/clients email the SARF Department with the required forms and all the required documents requested, which may include
invoices and receipts;
4. When all the required forms have been obtained, reviewed and approved by the SARF Department, payment will be processed.
5. Vendor/client to email confirmation of receipts of payment to SARF at [email protected].
Note: FNHC SARF process payments within 15 days.
SARF Payment Guides
SARF FAQ's and Tips
General:
❖ FNHC requires notification of a change in vendor of services being provided.
❖ Reimbursements require the reimbursement form, proof of payment and to be emailed all together in one single email to the FNHC SARF email: [email protected]. In the subject line please include the DEC number and child’s name.
❖ Receipts must be clearly readable with no alterations.
❖ Any signs of receipt alteration or fraudulent activity will disqualify the applicant from receiving funds.
❖ All purchases are final, there are no returns.
Gift Cards:
❖ Gift card pick up and/or delivery is on Thursdays only.
❖ For gift card pickup, photo identification is required.
❖ Authorization of a third party picking up a gift card on your behalf needs to be provided by email by the parent/guardian; the third party also must provide identification on pickup.
❖ Once the items leave the FNHC office, the FNHC is no longer responsible for the gift card. If there are issues with the gift card, please call the Blackhawk customer service number at 1-888-371-2109.
❖ For delivery outside of Edmonton, FNHC must know the closest Purolator address/pick up where gift cards will be mailed. It is up to the parent/guardian to plan to pickup the cards from the Purolator location.
Housing:
For rent and/or damage deposit support, Jordan’s Principle requires a signed lease agreement from the tenant or landlord.
Utility bills need to include the parent/guardian’s name, address, and account number for payment. A bill must be submitted for each approval.
Hotels:
❖ Check-ins require photo identification. The identification is at the discretion of the hotel establishment, as it is their business.
❖ Jordan’s Principle does not cover damage deposits unless it is approved by Indigenous Services Canada.
❖ Jordan’s Principle does not cover:
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- Room service
- Phone calls from the hotel room
- Pet fees
- Concession charges
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❖ Damage to the hotel room is the responsibility of the parent/guardian.
❖ Unauthorized persons are not allowed to stay in the room.
❖ No arrangements are made without communication with the parent/guardian first.